Chief Knowledge Officer  What They Do

Insider Info

dotIn simple terms, a chief knowledge officer is someone who is a resource person in charge of identifying, examining and distributing all kinds of new knowledge and information to other people in the company.

Another part of the CKO's job is to find new and interesting ways to turn that information into something from which the company can benefit.

dotYogesh Malhotra is a CKO for an online knowledge management company. Malhotra says CKOs try to make sense of everything that is out there.

"The key issue is trying to get complex issues across once you have analyzed them," says Malhotra. "It's all about creating and using strategies and being creative to get those ideas across."

dotMost CKOs are employed by big corporations like Coca-Cola or General Motors. That is because these companies have a lot of competition, and they rely on their CKOs to keep them one step ahead of everyone else when it comes to the latest in everything from computer systems to programs.

Knowledge manager Jo-Anne Raynes says that while this job is on the leading edge in business, it definitely has its time commitments.

"It's a senior executive role in the company, so a set number of hours in a week isn't really realistic," says Raynes.

"It's whatever it takes, no matter how long. And it tends to be a lot of work on the Internet, e-mail, managing and maintaining websites and doing a lot of talking to help all that knowledge-sharing to occur."

At a Glance

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  • This is not an entry-level position -- you'll have to work your way up
  • You must have good analytical and communication skills
  • A university degree in economics, business administration, management or information systems is essential


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