Receptionist/Information Clerk  What They Do

Just the Facts


Answers inquiries and obtains information for general public, customers, visitors, and other interested parties. Provides information regarding activities conducted at establishment or location of departments, offices and employees within organization.

This career is part of the Business, Management and Administration cluster Administrative and Information Support pathway.


A person in this career:

  • Operates telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.
  • Greets persons entering establishment, determines nature and purpose of visit, and directs or escorts them to specific destinations.
  • Transmits information or documents to customers, using computer, mail, or facsimile machine.
  • Hears and resolves complaints from customers and public.
  • Performs administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documents.
  • Files and maintains records.
  • Provides information about establishment such as location of departments or offices, employees within the organization, or services provided.
  • Collects, sorts, distributes and prepares mail, messages and courier deliveries.
  • Processes and prepares memos, correspondence, travel vouchers, or other documents.
  • Receives payment and records receipts for services.

Insider Info

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Receptionists and Information Clerks

Working Conditions and Physical Demands

People who do this job report that:

  • You would sit most of the time. There's some walking and standing. You may have to lift and carry things like books, papers or tools weighing 10 lbs. or less.
  • Work in this occupation requires being inside most of the time
  • Work in this occupation involves making repetitive motions more than one-third of the time
  • Work in this occupation involves sitting more than one-third of the time

Working in this career involves (physical activities):

  • Seeing clearly up close
  • Speaking clearly enough to be able to be understood by others
  • Identifying and understanding the speech of another person

Work Hours and Travel

  • Regular working hours and limited travel

Specialty and Similar Careers

Careers that are more detailed or close to this career:

  • Administrative Assistant -- Aids executive in staff capacity by coordinating office services, such as personnel, budget preparation and control, housekeeping, records control, and special management studies.
  • Appointment Scheduler -- Makes appointments for clients, handles desk calls and office correspondences and attends to customers.
  • Call Center Operator -- Answers incoming phone calls from customers or prospective customers and answers questions about the products and services of the company or about client accounts.
  • Cashier -- Records and receives payment from customers for the purchase of goods, services and admission fees.
  • Human Resources Receptionist --
  • Medical Secretary -- Performs secretarial duties using specific knowledge of medical terminology and procedures.
  • Merchandising Assistant --
  • Office Manager --
  • Secretary -- Schedules appointments, gives information to callers, composes and types routine correspondences, reads and routes incoming mail, files records, and other various clerical duties.
  • Switchboard Operator -- Controls central switchboard in electric generating plant to distribute power output among generators according to generator capacity and power demands, and to regulate flow and distribution of power from generators to transmission power lines.