General Office Clerk  What They Do

Performs duties too varied and diverse to be classified in any specific office clerical occupation, requiring limited knowledge of office management systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.

This career is part of the Business, Management and Administration cluster Administrative and Information Support pathway.


A person in this career:

  • Operates office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
  • Answers telephones, directs calls, and takes messages.
  • Maintains and updates filing, inventory, mailing, and database systems, either manually or using a computer.
  • Communicates with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
  • Opens, sorts, and routes incoming mail, answers correspondence, and prepares outgoing mail.
  • Compiles, copies, sorts, and files records of office activities, business transactions, and other activities.
  • Computes, records, and proofreads data and other information, such as records or reports.
  • Types, formats, proofreads, and edits correspondence and other documents, from notes or dictating machines, using computers or typewriters.
  • Completes work schedules, manages calendars, and arranges appointments.
  • Reviews files, records, and other documents to obtain information to respond to requests.

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Office Clerks, General

Working Conditions and Physical Demands

People who do this job report that:

  • You would sit most of the time. There's some walking and standing. You may have to lift and carry things like books, papers or tools weighing 10 lbs. or less.
  • Work in this occupation involves using your hands to hold, control, and feel objects more than one-third of the time
  • Work in this occupation requires being inside most of the time
  • Work in this occupation involves sitting more than one-third of the time

Working in this career involves (physical activities):

  • Seeing clearly up close
  • Speaking clearly enough to be able to be understood by others
  • Identifying and understanding the speech of another person

Work Hours and Travel

  • Regular working hours and limited travel

Specialty and Similar Careers

Careers that are more detailed or close to this career:

  • Account Clerk -- Performs a variety of duties which involve basic accounting and bookkeeping principles, including overseeing monies collected, posting to accounts and coordinating deposit activities.
  • Auction Assistant -- Receives and stores incoming merchandise to be auctioned and assists auctioneer at auction by staging and arranging articles for sale, calling out lot and item numbers, and holding or displaying articles being auctioned.
  • Audit Control Clerk -- Audits and assesses the business transactions, reports and procedures.
  • Bookkeeper -- Maintains complete sets of books, keep records of accounts, verify the procedures used for recording financial transactions, and provide personal bookkeeping services.
  • Court Clerk -- Performs clerical duties in a court of law. Secures, processes, and records information for the court. Confers with court officials and litigants regarding court proceedings.
  • Customer Service Representative -- Opens accounts, explains and processes investments and other financial services, and corrects records.
  • Event Coordinator -- Coordinates special events requiring skills in overseeing, planning, coordinating, executing, and overseeing the day-to-day operations of events, whether social, educational, internal or external.
  • Fingerprint Clerk -- Schedules fingerprinting appointments; ensures identity verification, accuracy of entries into the computerized system and capture of fingerprints; operates fingerprinting equipment to obtain and transmit fingerprint images and accompanying data to the De
  • Mailroom Clerk -- Distributes incoming mail from shipments, couriers, interoffice locations and postal delivery to various departments within an organization and processes outgoing shipments to various destinations.
  • Process Server -- Presents legal documents to people who are part of court proceedings that require them to be formally notified of the actions.
  • Real Estate Clerk -- Performs clerical duties concerned with the sale, rental, and management of real estate.
  • Typist -- Operates typewriter or computer to type and revise documents.